Step 1: Contact (800) 375-5283
- Contact the National Customer Service Center (NCSC) at (800) 375-5283 or submit an online request.
- NCSC can help customers, community-based organizations and liaison groups with case-related inquiries and expedites.
Step 2: NCSC Follow-Up Email
If more than 30 days have passed since you contacted NCSC and the issue has not been resolved or you have not received a response, email the USCIS Service Center that has jurisdiction of your case to check the status.
- California Service Center: csc-ncsc-followup@uscis.dhs.gov
- Vermont Service Center: vsc.ncscfollowup@uscis.dhs.gov
- Nebraska Service Center: nscfollowup.ncsc@uscis.dhs.gov
- Texas Service Center: tsc.ncscfollowup@uscis.dhs.gov
- Potomac Service Center PSC.ncscfollowup@uscis.dhs.gov
Step 3: Email Service Center Operations
- If you do not receive a response within 21 days of contacting the appropriate Service Center, email the USCIS Headquarters Office of Service Center Operations by email at: SCOPSSCATA@uscis.dhs.gov
- You will receive a response from this email address within 10 days.
